Luggage Storage Florence FAQ: Everything You Need to Know

Here are the answers to the most frequently asked questions about our luggage storage on via Palazzuolo in Florence: everything you need to know before storing your bags with us.

Where is your luggage storage located?

Our storage point is on via Palazzuolo in Florence, about a 4-minute walk from the exit of Santa Maria Novella station.

How does the automated luggage storage work?

You register online or on-site, choose the locker size that fits your bag, complete payment, and receive a personal code to open and close the locker whenever you want.

How much does it cost to store luggage with you?

Rates vary depending on locker size and storage duration, with both hourly and daily options. You’ll find up-to-date prices on our How It Works page.

Is it safe to store luggage in your lockers?

Yes, each locker is accessible only through the personal code generated at registration, which no one else can know.

Can I store luggage for just a few hours?

Of course, the hourly rate is designed exactly for travelers who need to store luggage for a short period, such as between trains.

Do I need to book in advance?

It’s not required: you can register right when you arrive, but booking online in advance speeds things up and guarantees locker availability.

What kind of luggage can I store?

You can store backpacks, bags, trolleys, and suitcases of different sizes: we offer lockers in various sizes to fit every type of luggage.

How do I get to the storage point from the station?

Exit the platforms at Santa Maria Novella station, take the exit on the right and go down the stairs, cross onto via Orti Oricellari on the other side of the street, and continue straight for about 4 minutes until you reach via Palazzuolo.

What happens if I lose my locker access code?

Your code is also sent to your email at registration, so you can easily retrieve it at any time.

Can I contact you if I have a problem?

Yes, you can reach us anytime through the Contact page on our website: we respond quickly to every request.

Have more questions?

If you didn’t find the answer you were looking for, contact us directly or register now to book your locker at our storage point on via Palazzuolo, a few minutes from Santa Maria Novella station.