Luggage Storage Florence FAQ: Everything You Need to Know

At Via Palazzuolo 170, in the historic centre, about a 4-minute walk from the platforms of Firenze Santa Maria Novella. From the station take the exit on the right side of the platforms, go down the steps, cross the street and walk straight along Via degli Orti Oricellari. Step-by-step directions: How to reach us.

Every day of the year, holidays included, from 7:00 to 23:00. You can drop off and collect your bags at any time within these hours, as often as you like.

The storage is self-service, so you never wait for a counter. If you need help, you can reach us on WhatsApp.

No. You only need to register online with your name, email and phone number. Your personal access code (4 or 6 digits) is shown immediately at the end of registration.

Type your code on the keypad to the left of the door. Inside, the payment kiosk assigns you a free locker of the size you need. Full step-by-step guide: how our automated storage works.

If you forgot something, you can reopen the locker free of charge within the first 15 minutes. After that, each reopening has a small additional fee shown on the price list at the storage. When you finally collect your bags you pay any difference for the hours actually used.

Medium lockers (one large suitcase or two trolleys) start at €1.90 for one hour and cost €15.90 for 24 hours. Large lockers (two large suitcases or four trolleys) start at €2.90 and cost €18.90 for 24 hours. Every extra day is €9.90 or €10.90. See the full table in how much luggage storage costs in Florence.

No, it is per locker. Fit as many bags as the locker holds: a medium locker often takes a cabin trolley plus two backpacks.

You pay the first hour at the kiosk when the locker is assigned, and the remaining time when you collect your luggage.

The room is closed by a coded door and covered by video surveillance, and each locker is linked to your personal code. More details in is it safe to store luggage in Florence?

Large lockers hold two large suitcases (or four trolleys), medium lockers one large suitcase (or two trolleys). Backpacks, shopping bags and strollers are welcome if they fit the locker.

Animals, perishable food, and items that are illegal or dangerous are not allowed, and each locker holds up to 35 kg. Valuables stay your responsibility, so keep passports, cash and medicines with you. Minors can use the service only with an adult. Full rules in our terms and conditions.

Yes, you pay by the hour, so a short stop before your train costs only a few euros. See same-day luggage storage.

Yes. The 24-hour rate covers a full day, and every additional day has a reduced daily price.

Your bags stay safely locked inside, but the room is closed between 23:00 and 7:00: you can collect them from 7:00 the next morning, and the extra time is charged. Plan late trains and flights with this in mind.