In short: yes, if you choose a closed, monitored storage and follow a few simple habits. Our room in Via Palazzuolo 170 is opened only with personal access codes, is covered by video surveillance, and each locker is closed by you and assigned to your code.
Leaving everything you packed in a place you’ve never seen can feel risky. The good news is that a well-run luggage storage is usually safer than carrying your bags through crowded squares, trains and cafés all day. Here is what makes storage safe, how ours works, and what you can do to protect yourself.
What to look for in a safe luggage storage
- Controlled access: only customers with a valid code should be able to enter.
- Video surveillance of the room and the lockers.
- Individual lockers rather than bags piled in an open back room.
- Clear rules and terms, so you know what is allowed and who is responsible for what.
- A real address and contact you can reach if something goes wrong.
How we protect your luggage
- Coded entrance. The door opens only with the 4- or 6-digit code you receive when you register with your name, email and phone number.
- Video surveillance covers the storage room.
- Your own locker. The kiosk assigns you a locker, you place your bags inside and close it yourself. Nobody else handles your luggage.
- Same code to collect. Only your code reopens your locker when you come back.
- Locked after hours. If you are delayed past 23:00, your locker simply stays closed until the morning.
Your part: six simple habits
- Keep your passport, cash, cards, medicines and electronics with you. Valuables left in luggage remain your responsibility under our terms, as with most storage services.
- Don’t share your access code or screenshots of it.
- Check that the locker door is properly closed before you leave.
- Take a photo of your bags and the locker number.
- Use a small padlock on your suitcase zips if you like extra peace of mind.
- Collect your luggage before 23:00 to avoid an extra night.
Is it safer than carrying your bags?
Pickpocketing in busy tourist areas is the most common problem for visitors in many big European cities, Florence included. A tourist dragging a suitcase, a backpack and a phone map is an easy target and rarely has a hand free. Leaving the big bags in a closed locker and carrying only a small cross-body bag is one of the simplest ways to travel more safely.
Frequently asked questions
Can someone else open my locker?
Lockers are linked to the code you receive at registration. Keep it private and nobody else can use it.
What happens to forgotten bags?
For security reasons, forgotten items that are not claimed by their owner within 24 hours are handed over to the public security authorities, as set out in our terms.
Can I store a laptop?
You can, but we recommend keeping laptops and other valuables with you, since valuables are at the customer’s own risk.
Travel light and worry less: get your personal code.
