Automated Luggage Storage in Florence: How It Works

No lines, no waiting at a counter: our automated luggage storage on via Palazzuolo lets you drop off suitcases and backpacks completely on your own, just by following a few simple on-screen instructions. Here’s exactly how the service works.

What automated luggage storage means

Unlike traditional staffed storage services, an automated point works through self-service lockers: you choose the right size for your bag, pay online or at the kiosk, and receive a personal code to open and close the locker whenever you want.

Steps to store your luggage with us

The process takes just a few minutes: register on our website or directly on-site, choose the locker size that fits your bag, follow the on-screen instructions to pay, and receive your personal access code. For pickup, simply enter the same code and the locker opens automatically.

Advantages over traditional storage

An automated system means more flexible availability, no lines during busy hours, and the security of access protected only by your personal code. Prices are also more competitive than many staffed services, precisely because the service runs independently.

Keeping your luggage safe

The lockers at our via Palazzuolo location are spacious, sturdy, and accessible exclusively through the code generated at registration. No one else can open your locker, and you can read reviews from customers who’ve already used the service directly on our website.

Frequently asked questions

Do I need help using the automated lockers?

No, the system is designed to be intuitive: on-screen instructions are all you need to complete storage or pickup on your own, in seconds.

What if I forget my access code?

Your code is also sent to your email at registration, so you can retrieve it easily at any time.

Is the automated system suitable for first-time users?

Absolutely, the process is simple and guided step by step, designed to be easy for anyone, even if you’ve never used a similar service before.

Try our automated luggage storage

Register now and see how simple it is to store your luggage at our automated point on via Palazzuolo, a few minutes from Santa Maria Novella station. For more details, visit our How It Works page.